At VoltHaus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, or services (collectively, "Services"). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details when you register, place an order, or contact us.

• Usage Data: Information about how you interact with our Services, such as IP address, browser type, device information, and pages visited.

• EV Charging Data: Information related to your charging sessions, such as location, duration, and energy usage, to improve our Services.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services, including processing orders and delivering EV charging solutions.

• Communicate with you, including responding to inquiries, sending updates, and providing customer support.

• Analyze usage patterns to enhance user experience and develop new features.

• Process payments and prevent fraudulent activities.

• Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• With service providers who assist us in operating our Services (e.g., payment processors, hosting providers).

• To comply with legal obligations, such as responding to subpoenas or government requests.

• In connection with a business transaction, such as a merger or acquisition, where your information may be transferred as a business asset.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access, correct, or delete your personal data.

• Opt out of marketing communications by following the unsubscribe instructions in our emails.

• Request a copy of the personal information we hold about you. To exercise these rights, please contact us at privacy@volthaus.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.